Shipping, Returns & Warranty

Ground shipping within US
Shipping via FedEx Ground. The cost is automatically calculated and shown in the shopping cart after you enter an address. Takes 1-7 days from shipping, depending on the distance from the San Francisco area.

Express shipping within US
Shipped via FedEx Express. The cost is automatically calculated and shown in the shopping cart after you enter an address.

Outside US
Shipped via FedEx International Economy and International Priority. Takes 3-5 days from shipping, but sometimes up to 2 weeks. The cost is automatically calculated and shown in the shopping cart after you enter an address.

Shipping cut off time
Orders received by 11 am Pacific time are usually shipped the same day. Orders received after 11 am are usually shipped the next business day. The same rules apply to express shipping.

Satisfaction Guarantee
1. Any product purchased through the EvoShop online store may be returned to exchange for another product (a partial refund or an additional charge may apply), or for a refund of the purchase price and any applicable tax, but not the shipping charge. EvoShop is not responsible for refunding the price of any EvoShop product purchased through a reseller (not through our online store).
2. The product must be returned to EvoShop within 30 days from the date of purchase.
3. The product must be in new condition, and carefully packed in its original packaging, including all supplied materials and accessories, otherwise the product will be returned to you.
4. Please contact tech support for return authorization before returning the product, otherwise the product will be returned to you.

Warranty Return
1. Please first contact tech support to verify the problem. Products returned without authorization will not be accepted.
2. Evoluent branded mouses are covered by a 2 year warranty against manufacturing defects. Evoluent brand keyboards are covered by a 1 year warranty against manufacturing defects.
3. Damage to the product caused by accidents, abuse or inappropriate use, including but not limited to dropping, paint peeling caused by chemical cleaners, is not covered under warranty.
4. Defective products are replaced with available identical or equivalent products.
5. Refund is not available for products purchased through our online store more than 30 days before the product is returned.
6. Refund is not available for products purchased through a reseller (not through the Evoluent online store).